Policies

POLICIES

CANCELLATION POLICY

—SAME DAY CANCELLATION—

Thank you for informing the salon that you will not be able to make your scheduled reservation(s). All clients will have an opportunity to reschedule their reservation(s) within 7 days. In order to avoid our cancellation fee, you will need to reschedule your reservation(s) with the same service provider as previously scheduled. If there is no availability with your service provider or you are unable to return within the 7-day time frame, you will be subject to our cancellation fee.

Cancellation Fee = 50% (per service)

—NO SHOW—

If you fail to inform the salon you will not be able to make your reservation(s), you will be subject to our no show fee. Our no show fee is based on the duration of your appointment.

No Show Fee = 100% (per service)

PLEASE NOTE: Every appointment will now require a credit card on file in order to secure a reservation.

RETURN POLICY

—PRODUCTS—

All retail products can be returned within 30 days of purchase. All returns can either be exchanged for another product or receive a gift card equating to the dollar amount of the product.

—SERVICES—

If you are dissatisfied with the outcome of your service, we will offer you a complimentary redo service in order to properly meet your expectations.

The initial service will not be refunded.

PLEASE NOTE: Under no circumstances will refunds be placed back onto a credit card.

DAMAGED ITEMS

We are not responsible for lost or damaged items.